Privacy Policy

Last updated: December 3, 2025

1. Introduction

NeuralSense ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

  • Email address (required for account creation)
  • Password (hashed and encrypted)
  • Account creation date and last login timestamp

2.2 License and Subscription Information

  • License keys and activation status
  • Subscription plan and billing information (processed by Stripe)
  • Device IDs associated with license activations

2.3 Usage Data

  • Application version and platform information
  • License check timestamps and IP addresses
  • Error logs and crash reports (if enabled)
  • Feature usage statistics (anonymized, opt-in)

2.4 Communication Data

  • Messages sent through our contact form
  • Support ticket history
  • Email correspondence

3. How We Use Your Information

We use the collected information for:

  • Service Delivery: Activate and manage your license, process subscriptions
  • Authentication: Verify your identity and secure your account
  • Communication: Send account-related emails (verification, password reset, license delivery)
  • Support: Respond to your inquiries and provide customer support
  • Improvement: Analyze usage patterns to improve our service (anonymized data)
  • Security: Detect and prevent fraud, abuse, and unauthorized access
  • Legal Compliance: Meet legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

4.1 Service Providers

  • Stripe: Payment processing (see Stripe's privacy policy)
  • Hostinger: Email delivery services
  • Hosting Providers: Server infrastructure and database hosting

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS)
  • Encrypted password storage (bcrypt hashing)
  • Secure database access controls
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication: Session management and login state
  • Preferences: Remember your settings and preferences
  • Analytics: Understand how users interact with our website (anonymized)

You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our service.

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your data for certain purposes
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@neuralsense.net

8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention Periods:

  • Account data: Until account deletion
  • License records: 7 years (for tax/legal compliance)
  • Usage logs: 90 days (anonymized after)
  • Support communications: 2 years

9. Children's Privacy

NeuralSense is not intended for users under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (for significant changes)
  • Displaying a notice in the application

Your continued use of NeuralSense after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@neuralsense.net
Website: Contact Form

Data Protection Officer: For GDPR-related inquiries, contact us at the email above with "GDPR" in the subject line.

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