Support & Help Center

After purchasing a subscription, you'll receive a license key via email. Download the NeuralSense desktop app, launch it, and enter your license key when prompted. The app will automatically activate and unlock your plan features.

Yes! Basic plan allows 1 device, Pro plan allows up to 3 devices, and Elite plan allows up to 10 devices. You can manage your devices from your dashboard.

Yes! NeuralSense uses external computer vision (screen capture) and does not inject code into game processes. It operates like streaming software and does not modify game files or memory. See our Trust & Safety page for more details.

NeuralSense is designed to be compatible with most anti-cheat systems since it operates externally. However, we recommend checking your game's terms of service. Some games may prohibit any external assistance tools.

You can cancel your subscription at any time from your dashboard or by contacting support. Your access will continue until the end of the current billing period.

If your subscription expires, your license will become inactive. You'll need to renew your subscription to continue using NeuralSense. We offer a grace period for reactivation.

Due to the digital nature of our service, we generally do not offer refunds. However, refunds may be considered on a case-by-case basis for technical issues or billing errors. Contact support within 14 days of purchase.

The desktop app will automatically check for updates on startup. If an update is available, you'll see a notification with a download link. Always keep NeuralSense updated for the best experience and security.